Each of the bungalow’s three rooms has been designed for a set purpose. One is for flooding floors, walls and cavities and another has been designed for dealing with odours. The third has been constructed to show smoke damage across contents and buildings. Training in the house helps to develop skills by practicing in a real time environment.
Chris Netherton is Managing Director of The National Flood School and Technical Author of PAS64:2013 said: “The investment made in this purpose built training facility shows real commitment and is a testament to the continued drive for excellence embodied within Rainbow International and ISS which is commendable in today’s competitive market place. I have no doubt that the ability to test new technologies and train personnel to the highest standards will enhance ISS’ reputation as a market leader in this field.”
The facility will deliver practical hands-on training and provide an invaluable resource in developing skills and knowledge for 500 technicians across the ISS Restoration UK network and enhance the knowledge of customers’ personnel. Over 1,000 hours of customer training sessions were carried out in the run up to the official launch, which took place at the start of October.
ISS Restoration Managing Director, Phil Else, spoke at the launch of the flood and fire training house attended by more than 50 insurance and industry guests. He commented: “We believe this is the most sophisticated building restoration training facility in Europe and we are sure that it will bring major benefits to our customers and to ISS Restoration alike.”
“As a result of this facility our teams will be able to quickly assess the most effective restoration methods which will help us to pass on efficiencies to our customers and their policyholders, ensuring consistency of approach and delivery of our services.”
Each area in the bungalow can be selected for wetting, including the demonstration of hot water in under floor pipes for leak detection examinations. There are also overhead systems installed for making sure there is water in the wall cavities, especially behind the rendered walls.
It is also possible to demonstrate ‘Pre Incident Condition’ issues as well as potential fraud in the flood house as there are purposely built problems in the construction, such as covered airbricks and missing roof tiles.
ISS Restoration Training Manager, Nick Jeffrey, said: “There is no better way to gain both relevant and realistic training. We took soundings from major clients and our own network and other industry specialists to look at what materials we should have in the building for the purpose of training the appropriate skills.”
“We have designed the property with different wall and floor construction types including concrete, brick, bison beams, timber, conventional cavities and floating floors.”
“It is vitally important that our technicians fully understand building components when drying out a property. We need to meet our client’s expectations in getting their customers back into properties quickly whilst reducing overall claim costs, and delivering excellent customer care.”
ISS Restoration’s training facilities and initiatives have been developed in collaboration with the standards set by both the British Damage Management Association’s (BDMA) PAS 64:2013 code of practice and ISS’ corporate programme.
Jonathan Davidson, Strategic Development Director, BDMA, commented: “The BDMA welcomes any initiative, by any individual, company or group that looks to further improve its professional offering and that of our industry as a whole. On behalf of the BDMA I’d like to congratulate you (ISS) on your new concept, wish you all the very best in terms of its development, and trust this establishment will do more to further evidence, to a wider insurance industry audience, that damage management and restoration has a great deal to offer, and can afford significant value within the property claims arena.”
The launch of the training house is the latest in a series of major investments in customer service by ISS Restoration, including Spectrum on Site which uses iPad technology for fast and effective real time reporting on individual claims and RIVAS.
RIVAS is a national flooring and furniture service designed to restore carpets and furniture and save insurers costs on unnecessary replacements. Where replacement is necessary, these are provided at highly preferential rates by a network of retailers. Investment in these, and facilities such as the training house, shows a commitment to personnel training of the highest standards helping to ensure that ISS remains one of the world’s greatest service organisations.
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